Customer Service Representative/Administrative Assistant
Description
Xpress Trucking, Inc. is seeking a full-time Customer Service / Administrative Assistant to help with day-to-day organizational tasks and clerical duties, whilst providing direct support to the Maui Station Manager.
Job Requirements
- Answer phones and greet visitors
- Communicate with customers/vendors/carriers and all staff members promptly and professionally
- Assist with general questions and/or concerns
- Prepare necessary documentation for freight handling/trucking
- Thoroughly communicate to all parties regarding delays or discrepancies Acknowledge and resolve customer/vendor complaints
- Label and tag freight
- Distribute drivers runs and customer delivery receipts to the drivers for daily jobs
- Assist drivers with point of contact information for pickups/deliveries
- Scheduling for pickups and deliveries
- Collect all freight/trucking documentation – forward to appropriate personnel
- Collect, file, and organize office documents as needed
- Create and maintain physical and electronic filing
- Enter and update data in company system(s)
- Obtain authorization for necessary changes
- Manage accounts as assigned
- Assist with billing as needed
- Collect customer/vendor payments as needed – forward to appropriate personnel
- Serve as backup and support for station Manager
- Complete all training courses as assigned
- Cross train in various areas
- Adhere to all Xpress Trucking, Inc. policies and procedures
- Other tasks, duties, and errands as assigned
Qualifications and Skills
- Customer Service experience
- Freight forwarding/logistics experience preferred
- Punctual, dependable, and resourceful
- Hight level of composure and good stress management
- Attentional to detail, multi-task, and problem solve
- Accurate typing and/or data entry skills, ability to use 10-key
- Proficiency in Microsoft Programs - Word, Excel, Outlook, etc.
- Written and oral communication skills
- Must comply with company background check, drug and alcohol testing requirements
- Ability to multitask with different, and sometimes conflicting events
- Basic math, written and oral communications skills
- Maintains regular and predictable attendance required.
- Must comply with the company’s drug and alcohol testing requirements
Physical Requirements
- Constant sitting and standing
- Use of computer with contact typing
- Use of landline/company mobile phone
- Occasional walk around facility/office to assist customers and staff members
- Label and tag freight as assigned
Note
The list is not intended to be construed as a complete list of all job duties performed by persons in the position. Management reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Hiring organization
Employment Type
Full-time
Job Location
Kahului, HI
Starting pay rate:
$22-$24 Per hour
Date posted
September 22, 2024
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